Ridho Nurul Adilla

Operational Manager

• Overseeing daily operational workflows to ensure high system availability and 100% alignment with enterprise Service Level Agreements (SLAs).
• Leading cross-functional technical teams to streamline IT operations, focusing on resource management and process efficiency.
• Managing stakeholder communication and delivering strategic performance audits to improve service delivery quality.
• Implementing operational best practices to proactively minimize downtime across managed infrastructure.

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System Engineer

• Managed and optimized full-stack observability across diverse environments, including Bare Metal, VMware, Kubernetes (GKE), Docker, and OpenShift (OCP).
• Engineered automated deployment workflows for Dynatrace agents and designed advanced monitoring dashboards to provide real-time business insights.
• Tailored data ingestion and monitoring configurations to meet specific enterprise requirements, ensuring comprehensive visibility across complex application stacks.
• Defined and implemented Service Level Objectives (SLOs) and SLIs, aligning technical performance with business goals and customer expectations.
• Architected proactive alerting systems and notification integrations to ensure rapid incident response and minimize system downtime.
• Delivered deep-dive performance analysis and daily operational health checks, proactively identifying bottlenecks within the Application Performance Monitoring (APM) suite.
• Led Root Cause Analysis (RCA) investigations using Dynatrace’s AI-powered insights to resolve critical issues within complex distributed systems.

System Administrator

• Maintained high-availability server and application environments across hypervisor-based virtual machines (VMs).
• Administered internal DNS infrastructure and core network services to ensure reliable internal connectivity.
• Optimized CI/CD workflows by managing and maintaining automated job pipelines in Jenkins for seamless application delivery.
• Managed and monitored Content Delivery Network (CDN) performance to ensure optimal content distribution and low latency for users.
• Architected and provisioned scalable Linux-based environments (CentOS, Ubuntu) to support diverse development and production workloads.
• Collaborated closely with development and backend teams to streamline application deployment processes on Linux infrastructures.
• Ensured system stability and security through proactive maintenance and administration of Enterprise Linux distributions.

L2 Project Support

• Maintained and monitored enterprise-grade server infrastructure and network appliances to ensure peak operational performance.
• Managed comprehensive maintenance projects, delivering detailed monthly performance audits for multi-vendor hardware (HP Servers, Cisco) and virtualization platforms (VMware ESXi).
• Orchestrated backup and recovery strategies using Veeam, ensuring data integrity and business continuity across diverse server environments.
• Optimized web server performance (Apache) and network connectivity (Unifi Wireless, Cisco Switching) to support stable business operations.
• Delivered high-level technical troubleshooting and incident resolution for server and network appliances via on-site and remote access.
• Administered a variety of Linux distributions (CentOS, RedHat), maintaining system security and stability for critical project deployments.

University Gunadarma

GPA: 3.25